• Friday 08-19 10:00am - 9:00pm
  • Saturday 08-20 9:30am - 6:00pm
  • Sunday 08-21 11:00am - 6:00pm
  • Monday 08-22 10:00am - 9:00pm
  • Tuesday 08-23 10:00am - 9:00pm
  • Wednesday 08-24 10:00am - 9:00pm
  • Thursday 08-25 10:00am - 9:00pm

*Some stores may have hours that differ from the mall hours displayed above. 

We have special hours for holidays.

Health & Safety Measures


COVID-19: Policies and Procedures. Learn more.


Team Leader

Full Time


Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.


As a Team Lead, you are a link between the leadership team, and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead supports the store manager and assistant manager in their absence.

You will need a friendly and energetic attitude, be hardworking, and have a willingness to make quick decisions that will influence every store associate in ensuring high performance and customer service. To be successful, you'll need to possess:

- 1 + years related experience in a retail apparel environment, the luxury retail experience is a plus;
- Lead the team in achieving sales targets;
- Passion for upholding an exceptional customer experience;
- Strong organization, and problem-solving skills;
- Collaborate with others, yet be self-motivated;
- Experience with visual planning and merchandising;
- Mandarin speaking an asset (for Metropolis at Metrotown location).

This is an opportunity to shape our company's future by:
- Creating and leading an atmosphere on the sales floor that builds customer realization, retention and loyalty;
- Coaching associates on customer service fundamentals and provide positive feedback;
- Assisting the leadership team in supporting, leading, and implementing new company initiatives;
- Keeping current on our products and service updates;
- Ensuring the store is visually appealing at all times;
- Creating an open outward communication on the sales floor;
- Promoting a positive, safe and rewarding environment.

- A fun workplace where you will work alongside great people;
- Added incentives and bonuses for our superstar performers;
- Roots clothing discount, and great benefits;
- Opportunities to grow your career.


We'd like to thank everyone who applies, but we can only contact applicants who are most qualified. Please submit your application via Wirkn, we don't take applications by phone.

Business Hours
    • Friday 10:00am - 9:00pm
    • Saturday 9:30am - 6:00pm
    • Sunday 11:00am - 6:00pm
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
Holiday Hours
    • Labour Day - Sept. 5, 2022 Closed
    • Thanksgiving - Oct. 10, 2022 Closed
    • Christmas Day - Dec. 25, 2022 Closed